InPost – Parcel Not Collected Within Collection Period

Modified on Wed, 22 Jul at 5:01 PM

Delivery Information

All orders selected for InPost delivery are dispatched to your chosen InPost Locker or Parcel Shop. Once your parcel has been collected from our warehouse, you will automatically receive an email and/or text message from InPost containing your tracking details and collection instructions.

You can track your parcel and monitor its progress using the InPost tracking service.

Collection Timeframe

When your parcel arrives at your selected InPost Locker or Parcel Shop, InPost will notify you that it is ready for collection. Parcels must be collected within the timeframe specified by InPost, which is typically 3 days from the date the parcel becomes available for collection.

InPost will send reminders during this period to help ensure you have sufficient opportunity to collect your parcel.

Parcels Not Collected

If your parcel is not collected within the allocated collection period, InPost will remove the parcel from the locker or Parcel Shop and return it to our warehouse. This is known as a 'return to sender' delivery.

Once the parcel has been received back into our warehouse and processed, a refund will be issued for the items purchased. Please note that delivery charges are non-refundable unless the parcel was returned due to an error on our part.

If you still require the items, you will need to place a new order and select your preferred delivery option.

Returned Parcel Processing

Returned parcels can take several working days to reach our warehouse after being removed from the locker or Parcel Shop. Refunds cannot be processed until the returned parcel has been received and checked by our team.

If your tracking shows that your parcel is being returned to sender, please allow time for the return journey and warehouse processing before contacting us regarding your refund.

Tracking Information

We recommend regularly checking your parcel status using the tracking information provided by InPost. This will show the latest updates, including collection deadlines and any return-to-sender notifications.

InPost Tracking Service

Should you have any concerns regarding your delivery, please contact InPost directly using the support options available through their tracking service.