Royal Mail - Return to Sender

Delivery Information

Depending on the delivery option selected at checkout, your order may be sent via Royal Mail using their Tracked 48 service.

Once your parcel has been collected from our warehouse, you will automatically receive a dispatch email containing your tracking details. You can use these details to track your parcel and manage any available delivery preferences, from dispatch through to delivery.

You may track your parcel online via the Royal Mail tracking website: https://www.royalmail.com/track-your-item#/

While most parcels are delivered within the expected delivery timeframe, occasional delays can occur. If your delivery is taking longer than expected, we recommend checking the latest tracking information and using Royal Mail's Tracking Assistant, which is available through their tracking page.

Undelivered Parcels

If your Royal Mail tracking shows "Return to sender", this means Royal Mail has been unable to complete the delivery and the parcel is being returned to us.

Once the parcel has been returned to our warehouse, we will issue a refund for the items purchased. Please note that the original delivery charge will not be refunded.

Please note: 'Return to Sender' parcels that were not collected or were undeliverable due to an incorrect address or nobody being available to receive the delivery, will incur a £2.65 return delivery charge.

If you still require the items, you will need to place a new order. Before doing so, please check that your delivery address is complete and correct, including any relevant flat, apartment or building number.

Lost Parcel Enquiries

If you believe your parcel may be lost, please allow at least 10 days from the date you received your tracking email before contacting us.

This allows sufficient time for the parcel to progress through Royal Mail's network and reflects the period stated in our current support guidance before a lost parcel enquiry can be investigated.

After this period, if your parcel has still not arrived and the tracking information has not been updated, please contact our Customer Service team and we will assist you further.