What to do if your parcel has arrived with items missing

We are sorry to hear that your parcel has arrived with items missing. Whilst this is uncommon, we understand how disappointing and inconvenient it can be. Please accept our sincere apologies, and rest assured that we will investigate the matter thoroughly and work to resolve it as quickly as possible.

Missing items must be reported within 30 days of receiving your parcel.

How to report a missing item

If you believe an item is missing from your delivery, please submit a support enquiry using our online support form. This is the quickest and most effective way for our team to investigate the issue.

You can submit your enquiry via our support form.

What happens next?

All missing item reports are reviewed as a priority by our Customer Support team during office hours. As part of our investigation, we will check warehouse dispatch records, packing information and delivery details to establish what may have occurred.

If we require any additional information, we will contact you directly. Once our investigation is complete, we will advise you of the outcome and, where appropriate, arrange for any missing item(s) to be sent to you as quickly as possible.

We appreciate your patience whilst we investigate the matter and will keep you informed throughout the process.