What to do if a faulty or defective item has been delivered.

We take great care in selecting our suppliers to ensure they consistently provide high-quality products that meet our rigorous standards. However, on rare occasions, a faulty or defective item may be delivered. If this has occurred in your case, please accept our sincere apologies. Rest assured, we are fully committed to resolving the matter as promptly and efficiently as possible.

To exchange the faulty item(s), kindly follow these steps:

• Visit our Returns and Exchanges Portal.
• Enter your email address and order number.
• Select the item(s) that were sent in error.
• Choose 'My item is faulty’ as the reason for your return.
• Complete the required questions and upload any relevant images.

You may drop your return off at your local Post Office. Please ensure you retain your Royal Mail proof of posting, as this will be needed to track your return. If possible, use the original packaging your order arrived in, which includes a second adhesive strip for resealing.

‘Faulty Item’ return requests are manually reviewed and approved by our team during office hours. We carry out this manual review as we are often able to resolve issues without the need for a return. Once your request is approved, we will automatically email you the posting instructions.

As soon as we receive your return, we will promptly dispatch replacement item(s).